CUSTOMER SERVICE SUPPORT
Our customer service solutions allow your clients to have a professional experience for a fraction of the price of hiring a full-time customer service representative whilst also freeing up your time to continue to grow your business.
We will create a bespoke service with you based on your company values and customer expectations and ensure these standards are met at all times when dealing with your clients.
- Provide an excellent customer service
- Respond to customer enquiries by phone or email
- Improve customer service response time
- Deliver human support instead of automation
- Focus on growing your business without sacrificing customer care
Give Nexpoh! a call to discuss your requirements.
10 Reasons Why Your Business Needs Good Customer Service
- It costs approximately 5 times more to attract a new customer than to retain an existing customer. Good customer service saves the risk of losing a customer along with the time and money locating new customers in the first place.
- If you’re selling a product, you are far less likely to sell to someone new than an existing customer.
- Treat your customers well and this will reduce associated problems with your business and sales. If you treat them poorly then you will almost certainly run into problems at one point which can often lead to the untimely demise of your business.
- If you want to keep up a good reputation based on the strength of your brand you absolutely have to ensure a high quality of customer service. This will result in positive reviews but also helps solidify you in the thoughts of anyone searching for your type of product or service.
- Offering a good customer service means your customers are more likely to stick around and use your business any chance the moment arises. They’re more likely to use a company they’ve had a great experience with than look for someone new.
- Word of mouth advertising is invaluable. People are more likely to listen to the advice of a friend or family member than read a review or advert. Great customer service will sell your product or service for you.
- Employees look into how a company treats their customers. They are proud to work for a team who care about their customers and are more likely to stay. If you undercut and discount customers for whatever reason it has the opposite effect.
- If your company has good values and treat customer well then it will open the door for new partnerships and opportunities. It says a lot about a company when they show that they care for their customers, which is something rarely found in business these days.
- Looking after your customers show that you are not just out looking for the profits. A desire to build something of value with strong beliefs will set you aside from other businesses.
- Only 4 out of every 100 businesses last through to the 10 year mark – that’s a 96% failure rate! When you ignore the needs of your customer you’re cutting short the potential for a long lasting business. You have to focus on the core if you want to succeed and last – your customers. Without them you have no business at all.
